At CrateTee, every product is custom-printed exactly to your specifications when you order it. Because of this print-on-demand model, we do not hold inventory and cannot accept standard returns or exchanges for "buyer’s remorse" or sizing issues.

1. Damaged or Misprinted Items

If your item arrives damaged, defective, or with a poor-quality print, we will make it right! Please email support@cratetee.com within 30 days of receiving the product. Include your order number and a clear photo of the issue. We will fast-track a free replacement to you immediately.

2. Sizing Issues

Because all garments are custom-made to order, we cannot offer refunds or exchanges if you ordered the wrong size. Please check our sizing charts carefully before completing your purchase.

3. Order Cancellations

We move fast to get your gear printed. You may cancel or modify your order within 12 hours of placing it. After 12 hours, the order is sent to the print facility and can no longer be canceled or changed.

4. Lost in Transit

If your package is lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of printing and shipping a replacement order for you.